Refund Policy
At WYE US, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
This Refund Policy explains how returns, refunds and replacements work for orders placed on wye-us.com. It does not limit any rights you may have under applicable U.S. federal or state consumer protection laws.
Returns
You may return an item within 30 days of the date your order is delivered, without giving any reason.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The item must be in the same condition as when you received it
- Proof of purchase (order number or receipt) is required
Certain items may be non-returnable for hygiene or safety reasons, including:
- Opened screen protectors
- Opened earphones or audio accessories
- Items showing signs of use or damage
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds are typically completed within 5–10 business days after we receive and approve your return, depending on your payment provider
Please note:
- Original shipping costs are non-refundable, unless the item is faulty or incorrect
- We reserve the right to refuse refunds for items returned in unacceptable condition
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
We may request:
- Clear photos or videos of the issue
- Your order number
Once confirmed, we will offer:
- A replacement, or
- A full refund, including delivery costs (where applicable)
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked delivery service, as we cannot be responsible for lost returns
Non-Refundable Items
The following items are not eligible for refunds:
- Items returned more than 30 days after delivery
- Items that have been used, damaged, or altered
- Clearance or sale items (unless faulty)
- Hygiene-sensitive products once opened
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Business Name: WYE US
Business Address: 68 Cool Spring Road A2, Fredericksburg, Virginia, 22405, United States
Email: info@7a-wholesale.com
Phone: +1 (540) 783-9670